Small telecom companies may face various problems and concerns related to local number porting, such as:
- Technical issues: There may be technical difficulties in transferring numbers between different telecommunication networks.
- With PortControl, any technical issues are handled on the back end by CS, eliminating the need to utilize small company resources or need for knowledge in all carrier portals.
- Regulatory compliance: The companies need to comply with the rules and regulations set by the Federal Communications Commission (FCC) and other regulatory bodies.
- PortControl manages this for you so that small companies don’t have to have all employees trained.
- Cost: Porting numbers can be expensive, and small telecom companies may have limited resources to invest in the process.
- Timing: The porting process can take several days or even weeks to complete, causing inconvenience to customers.
- PortControl updates you each step of the way, so you don’t have to look up port status in multiple carrier portals.
- Customer service: The companies need to ensure that their customer service teams are trained to handle local number porting requests and provide accurate information to customers.
- It is easy to be frustrated when things don’t flow smoothly, so good customer service to the end user and dealing with the carriers is a MUST. The US-Based Customer Service Team at Porting.com delivers a 99% customer satisfaction rating.
- Competition: The number porting process may attract new customers to competitors, leading to loss of business for small telecom companies.
- This is an ongoing industry wide concern among carriers – the reality is that customers have the freedom to move numbers and while we can’t stop them from leaving or encourage them to go with a carrier, PortControl can make the experience a lot easier for everyone involved.
