PortControl – A SaaS Based Platform for Enhanced Local Number Porting Solutions.

Manage a collaborative porting experience on one platform. Essential data collection and updating, accurate number information lookup with history, customer service request (CSR), local service request (LSR), and SOA order entry, FOC, easy activation, and, in some cases, even switch provisioning helps to ensure a unified porting experience.

Manual, repetitive tasks are often associated with increased operating costs, decreased profit, errors from human intervention, high employee turnover rate, employee friction and customer churn. One answer to this is APIs. These interfaces enable companies to automate these repetitive tasks by integrating their programs and databases with current industry applications. APIs ensure smooth, accurate, reliable and continuous communication with a company’s existing back-office technology

PortControl simplifies the CSR and LSR process by allowing users to ditch the email address and work LSRs in a system that integrates directly into the Orders Dashboard. By automating the email sending process with your trading partners that may not have port-out portals, and by tracking the results in your aggregated, collaborative Orders Dashboard, you can maintain full visibility of pending port-in and port-out orders within an easy-to-understand interface. Once orders are created, you can assign users specific tasks on a per-order basis. This gives departmental leads the ability to track team progress and ensure an optimized, excellent onboarding experience for new customers and a seamless and satisfying day-to-day porting routine for employees.

The PortControl Number Explore tool pulls real-time phone number data from SOMOS, NPAC, PA and NANPA. Providing the following views: LATA, region, CNAM, current SPID, LRN, DPC/SSN information, last modification date, current operator name, status, and over a decade of telephone number ownership data.

PortControl is a new solution developed to precisely address this need for this new time, as detailed in the five ways above. PortControl offers a frictionless, end-to-end porting experience with an easy-to-use interface and set of tools based on the feedback of hundreds of porting experts. Ultimately, this solution simplifies the burdensome but necessary processes of local number porting to allow carriers and service providers to improve customer service, eliminate tedious steps, save time, and create a happier workplace.