We make local landline number porting (LNP) easy, secure, collaborative and cost effective. Why struggle with outdated LNP processes & procedures? Try PortControl today & simplify LNP for your business once and for all.
Manage a collaborative porting experience on one platform. Essential data collection and updating, accurate number information lookup with history, customer service request (CSR), local service request (LSR), and SOA order entry, FOC, easy activation, and, in some cases, even switch provisioning helps to ensure a unified porting experience.
Manual, repetitive tasks are often associated with increased operating costs, decreased profit, errors from human intervention, high employee turnover rate, employee friction and customer churn. One answer to this is APIs. These interfaces enable companies to automate these repetitive tasks by integrating their programs and databases with current industry applications. APIs ensure smooth, accurate, reliable and continuous communication with a company’s existing back-office technology
PortControl simplifies the CSR and LSR process by allowing users to ditch the email address and work LSRs in a system that integrates directly into the Orders Dashboard. By automating the email sending process with your trading partners that may not have port-out portals, and by tracking the results in your aggregated, collaborative Orders Dashboard, you can maintain full visibility of pending port-in and port-out orders within an easy-to-understand interface. Once orders are created, you can assign users specific tasks on a per-order basis. This gives departmental leads the ability to track team progress and ensure an optimized, excellent onboarding experience for new customers and a seamless and satisfying day-to-day porting routine for employees.
The PortControl Number Explore tool pulls real-time phone number data from SOMOS, NPAC, PA and NANPA. Providing the following views: LATA, region, CNAM, current SPID, LRN, DPC/SSN information, last modification date, current operator name, status, and over a decade of telephone number ownership data.
PortControl is a new solution developed to precisely address this need for this new time, as detailed in the five ways above. PortControl offers a frictionless, end-to-end porting experience with an easy-to-use interface and set of tools based on the feedback of hundreds of porting experts. Ultimately, this solution simplifies the burdensome but necessary processes of local number porting to allow carriers and service providers to improve customer service, eliminate tedious steps, save time, and create a happier workplace.
In the fast based customer satisfaction driven environment, many LNP teams still struggle with outdated LNP workflows and solutions that don’t allow collaboration or enable remote access options.
Many organizations are frustrated by these common porting challenges:
Rejections due to inaccurate data
Too much email back-and-forth with a losing carrier
Combing through CSR files to find important information
Porting multiple times with the same carrier over several regions
Cumbersome hand-offs from the sales team
Field techs stuck waiting for number activation
Logging in to several tools and platforms just to complete a simple port
My ports are getting rejected too often
My team gets bogged down with porting
Paying too much for my porting
Multiple systems to log into
Too many people in the process
No single place to get all the required information
Overlooked for years – CNAM or CNAME as its sometimes called – is quickly becoming a vital component in the fight against fraud for consumers and businesses alike. CNAM is the information that associates a business or an individual to a specific telephone number, much like an address does to a home or business. Incomplete or inaccurate CNAM records leave the caller un-identified to the person they are trying to reach, often resulting in a rejected or ignored call – for a business this can mean a missed opportunity. Worse yet inaccurate CNAM data can lead to an increase in fraud by not properly identifying or mis-identifying the business or person.
PortControl with Enhanced CNAM enables LNP professionals to update CNAM records without having to log into another application, website or start another dreaded email chain – Simply insert or modify the record from within PortControl & our SaaS based solution will transmit the data to more than 150+ SPIDS in near real-time. Better yet if your insert get dipped you may qualify to earn credits against your PortControl subscription for helping us improve the accuracy of the CNAM data-base for the industry.
Along with our great product offerings we also offer the following PortControl add-on’s and professional service offerings to help ensure you have the right solution for the way and your team work.